Support
A real person will read it.
Questions about one of our apps, a bug you have hit, or a request to have your data removed — this is where it goes. We answer every message within two working days.
One inbox, read by us
There is no ticket system and no chatbot in the way. Write in whatever detail suits you — if it is a bug, the app and your device model help us more than anything else.
We reply within two working days · Pune, India (IST, UTC+5:30)
Something is broken
Tell us the app, your device and what you were doing. A screenshot is worth a paragraph.
Your data
Access, correction or deletion requests. Put “Data request” in the subject line and we will treat it as one.
Joining a beta
Bap is testing on TestFlight now. Say which app you want and we will send an invitation when there is a build worth trying.
Press, partnerships and everything else
Same address. If it is about a project you want built, the Work with us page has the questions we will ask anyway.
Support by app
Each app has its own support address once it is released. Until then, everything reaches the same inbox.
Grace
iOS · Android · Desktop · WebIn developmentBap
iOS · AndroidIn beta · TestFlightHeartBeat
iOSIn developmentNumeroMe
iOS · AndroidIn developmentCloudFrame
tvOSIn developmentEmojiMemory
iOSIn developmentCommon questions
When can I download your apps?
None of them are on the App Store or Google Play yet. The Apps page carries an honest status against every product, and it changes the day something ships. If you want to be told, leave your email on the home page.
Can I test an app before it is released?
Bap is in TestFlight beta now — write to us and we’ll send you an invitation. The other apps open for testing as they get close, on TestFlight for iOS and closed testing on Android.
What do your apps do with my data?
As little as possible. HeartBeat keeps health readings on your device behind a biometric lock. Where an app does need to store something remotely, the privacy policy says exactly what and why.
Do you build apps for other companies?
Yes, alongside our own products. The Work with us page explains what we take on and how a project runs.